What To Look For in a Software
If you’re in the market for new software, don’t just buy anything but do your research first. With so many options around, it’s easy to make a purchase decision without understanding your needs or how the software will improve your operations.
For example, if you are looking for a public API, check whether it eliminates barriers in its usage and streamlines your operations. To help make your decision easier, here are six things to look for in a software purchase.
How Often Does the Company Release Updates?
A regularly updated software means that the company is constantly working to improve its software. You’ll also have access to new features, making it easier to stay updated on what’s happening in the software world. In general, software should get better with time.
However, it’s important to note that some software companies release updates regularly but are not improving the software features. So make sure you do your research before assuming this point is valid for a specific company.
Occasional updates inevitably mean there will be long periods without any new features. So check how regularly or frequently the software company releases updates.
Weekly or monthly updates are okay. It means that the software company releases on average at least one update per week or month. With this, users access new features at relatively constant intervals.
How Is Their Customer Service?
Software companies should have easy-to-use customer service. You can tell a lot about the company and how they care about their customers by looking at this metric alone. If your software is constantly crashing or not working correctly, you need an answer fast.
Even great software will develop bugs at some point, and it’s good to be assured of tech support when you need it. Check your interactions before purchase. Does the company give quick responses, have various interaction methods, and make you feel well taken care of?
Does The Software Integrate with Other Software You Use?
You wouldn’t want software that causes issues or conflicts with other software you use, but it should smoothly integrate into your operations. To have a feel of how the new software works, try its free version. Going for the trial version first eliminates costly mistakes.
Are There Customer Testimonials Available Online?
Good software will draw a large following and leave a good number of positive reviews online. In addition, going through customer reviews will help you detect common issues or feel the experience you will likely have once you make the purchase.
You can even contact individual customers for an in-depth chat on their experience. You’ll make an informed choice reducing regrets in the future.
How Much Support Do They Offer After-Sale?
This is the critical question for software purchases. If you have an issue or concern, how quickly can you get in touch with someone at their company who knows what’s going on and will be able to help solve your problem?
You’ll want a provider that offers you a customer service team to work with and not random employees. You’ll have your issues sorted out fast because you have someone to work with who knows and understands your operations.
As you consider these points before making a software purchase, you’ll be more satisfied with your decision and end up with a great buy.