What to Know If You Have a Peloton Tread Right Now
The Peloton brand rose to tremendous popularity with the introduction of its innovative at-home spinning bike. The engaging instructors and interactive features helped Peloton become a top home fitness brand.
Then, they introduced their Tread treadmill and the Tread+ version of the treadmill.
Unfortunately, this past spring, the public learned the Tread+ was going to be recalled because of a child’s death and more than 70 reports of injuries to adults and pets as well as children. The less expensive Peloton Tread is being voluntarily recalled as well because of the potential for the touchscreen console to come loose and fall, leading to injury risk.
If you have either version of the Peloton Tread, the following are things to know.
The United States Consumer Product Safety Commission and Peloton jointly announced a Tread+ recall. The Peloton Tread was voluntarily recalled because of issues with the touchscreen. There have been at least 18 reports of the touchscreen coming loose and six reports of it detaching and then falling, although so far, there haven’t been any reported injuries related to that in the U.S.
The big issue with the Tread+ that makes it potentially dangerous according to the CPSC is that it’s high off the ground and the belt can make it risky. It can pull objects, including pets or small children, underneath it.
What Should You Do?
If you have a Tread+, the CPSC has a few different options you might follow.
First, you can contact Peloton for a full refund until November 6, 2022. If you don’t return your treadmill until after that date, you’ll get a partial refund.
Another option Peloton is making available is free relocation of the Tread+ machine. If you have kids or pets, Peloton will have someone come move your treadmill to another area of your home free of charge if you don’t want a refund. You should call the company directly to request that option.
If you decide you want a full refund, once you place a request, Peloton will reach out to you and schedule a time to come pick up the treadmill within a few weeks.
You can also wait for the repair. Peloton says it’s working with CPSC to offer a free, approved repair. It’s also working on a software update with additional safety features, including an auto-lock feature on the Tread+ that will require a passcode to unlock it each time you want to use it.
If you have the Tread and not the Tread+, you can also request a full refund. There’s currently not a final date for returns on the Tread. You can also, similarly, wait on the repair plan.
What If You Don’t Have Kids or Pets?
The official recommendation from Peloton is that you stop using the Tread+ immediately if you have it. Peloton officially goes on to say that if you do continue using it, you should be aware of what’s around you, including kids, pets or objects at all times. They also say that you should use your safety key and make sure that you lock the Tread+ when you get off and store the key away from the device.
Other Things to know
- According to Peloton, if you return your Tread or Tread+, you should get an email notification about your refund processing, and that is usually within a week after your Tread is picked up at your home.
- The Peloton brand still creates and posts content for treadmills and running programs.
- There is a 3-month subscription waiver for All-Access Membership being offered by Peloton right now for Tread+ owners. According to Peloton, they have proactively applied these waivers to subscriptions, and they began to take effect on the next billing date after May 7.
- If you ordered a Tread+ before this happened but you still wanted it, your delivery was canceled. To cooperate with the CPSC, Peloton recalled the Tread and Tread+, meaning they stopped selling it and cancelled pending deliveries.
- If you have a second-hand Tread+, you can also return it for a full refund.
- If someone has a Tread or Tread+, it’s illegal for them to sell it to someone else right now because it’s a recalled product.
Finally, Peloton is not offering to move the Tread or Tread+ to a new home. That only applies to relocating it to a different part of your home, if needed.